We greatly appreciate the satisfaction you experience when our products assist you in achieving your objectives. However, if you find yourself considering a refund, please take note of the following information.
Due to the nature of our offerings as intangible and irrevocable goods, we do not grant refunds for digital products once an order is confirmed and the product has been downloaded. It’s important to understand that our products are digital in nature, not services, and therefore we are unable to restrict access to files that have already been received.
Consumer Digital Product Exchange Policy
Under the Consumer Rights Act, customers have the right to request a product exchange if their digital download is:
- Corrupted
- Not as described in the product listing
Policy Details:
- Exchange Eligibility:
- Exchange requests must be submitted within 1 day of download
- Claims must be made through our official Discord support channel
- Only one exchange per purchase is permitted
- Product Satisfaction:
- Failure to contact support within 1 day of download will be interpreted as customer satisfaction with the product
- Once the 1-day window expires, no product exchanges will be processed
- Exchange Process:
- Our support team will first assess the validity of the exchange request
- If approved, we will provide an alternative product of equivalent value
- No cash refunds will be issued – exchanges are limited to alternative digital products
- Limitations:
- This policy applies only to digital downloads purchased directly from our platform
- Standard consumer protection laws and rights remain in effect
By purchasing our digital product, you acknowledge and agree to these terms.
- Non-delivery of the product: If you do not receive a delivery email from us due to mailing issues with your email provider or mail server, we recommend reaching out to us for assistance.
- Major defects: While we conduct thorough testing before releasing our products, unforeseen errors may still occur. If you encounter such issues, please report them directly to our technical support team after receiving the product within 1 day of download.
- To access support beyond the initial period, additional support plans must be purchased. Please note that the purchase only includes files. For continued assistance, acquiring an additional support plan is necessary.
In these cases, we are committed to addressing the issue and providing a refund if necessary, provided that you have followed the appropriate steps and contacted us for support.
On the preview page of each product, we provide a description that specifies the compatibility of our products with third-party software, such as plug-ins, add-ons, modules, search engines, scripts, extensions, and more. It is important to note that we do not accept responsibility for and therefore do not entertain any requests for refunds, returns, or exchanges based on incompatibility with third-party software that is not explicitly mentioned in our product descriptions.
As a customer, it is your responsibility to understand this before making a purchase on our site. We are not obligated to provide a refund or credit in the following situations:
- Changing your mind about an item.
- Purchasing an item by mistake.
- Lacking sufficient expertise to use an item.
- If a product is updated and a bug is found in the update, no refunds will be issued as updates are provided free of charge.
- Updates, though they have no set schedule, are thoroughly tested to ensure optimal functionality.
- 5Fivem is not affiliated with or endorsed by Rockstar North, Take-Two Interactive, or other rights holders.
Our Refund Policy is openly accessible on our website, and it is assumed that you, as a customer, are aware of its statements when making a purchase.
Digital Product Data Retention and Backup Policy
Purpose: The purpose of this policy is to establish guidelines for data management, specifically addressing our system’s annual data deletion practice and the importance of user-initiated backups.
Key Policy Points:
- Annual Data Deletion
- Our system is configured to automatically delete all digital goods and associated data annually.
- This deletion is comprehensive and irreversible.
- Users are solely responsible for preserving their digital content before the annual deletion cycle.
- User Backup Responsibility
- Users must proactively create and maintain their own backups of digital goods.
- Our system will NOT provide recovery services or backup options after data deletion.
- Recommended backup methods include:
- Local device storage
- Cloud storage services
- External hard drives
- Personal backup software
- No Liability Clause
- Our organization assumes no responsibility for data loss.
- Users acknowledge and accept full risk of data loss by using our service.
Recommended User Actions:
- Be aware of the annual data deletion schedule
- Set multiple backup methods
- Regularly verify backup integrity
- Download and store critical digital goods in multiple locations
By implementing this policy, we ensure transparency about our data management practices and empower users to protect their digital assets.