Terms of Service
Last Updated: January 2025
Welcome to 5FiveM, your premier destination for FiveM scripts, RedM servers, ESX scripts, QBCore scripts, and premium gaming resources. By accessing our website or purchasing our digital products, you agree to these terms of service and conditions.
Introduction
5FiveM provides high-quality digital products for gaming servers, including:
By purchasing or downloading any of our digital products, you acknowledge that you have read, understood, and agree to be bound by these terms of service.
Digital Product Nature and Purchase Conditions
Understanding Digital Products
All 5FiveM products are digital, intangible goods that include:
- FiveM scripts and coding resources
- RedM server packages and configurations
- ESX and QBCore framework scripts
- MLO map files and interior designs
- Gaming server modifications and tools
Important Purchase Terms:
- Downloads are non-refundable after confirmation and download
- Access to downloaded digital files cannot be revoked
- Products are licensed for use, not owned outright
- Each purchase grants usage rights according to our licensing terms
Product Licensing and Usage Rights
Licensed Use Only Your purchase grants you a license to use our FiveM scripts, RedM servers, and digital products according to these terms:
- Personal or single-server commercial use permitted
- Modification for your own server allowed
- Redistribution or resale strictly prohibited
- Reverse engineering or decompilation forbidden
Server Usage Guidelines:
- Use on one gaming server per license
- Multiple server usage requires additional licenses
- Community servers and public servers permitted
- Private servers and development servers included
Exchange and Refund Policy
Exchange Eligibility Requirements
Product exchanges may be requested under these specific conditions:
Technical Issues:
- Product files are corrupted or damaged
- Downloaded files are incomplete or missing
- Product cannot be installed due to file errors
- Major technical defects prevent normal operation
Description Discrepancies:
- Product functionality significantly differs from listing description
- Advertised features are missing or non-functional
- Compatibility information was incorrect in product listing
Process Requirements:
- Exchange request must be submitted within 24 hours of download
- All requests must go through our official Discord support channel
- Technical documentation and error details must be provided
- Original purchase receipt and order information required
Non-Refundable Situations
Refunds and exchanges will NOT be provided for:
Customer Decision Issues:
- Change of mind after download
- Accidental purchases or wrong product selection
- Deciding to use different server framework
- Switching from FiveM to RedM or vice versa
Technical Competency:
- Insufficient user expertise with server management
- Lack of knowledge about FiveM scripts or RedM servers
- Inability to install or configure purchased products
- Need for extensive technical training or education
Product Variations:
- Minor bugs in product updates
- Cosmetic differences from preview images
- Performance variations on different server hardware
- Compatibility with modified or custom server setups
Support Services and Technical Assistance
Included Support Coverage
Your purchase includes limited technical support for:
- Basic installation guidance for standard server setups
- Initial configuration assistance for supported frameworks
- Troubleshooting common installation issues
- Access to installation guides and documentation
Support Limitations:
- Support requests must be made within 1 day of download
- Support covers standard ESX, QBCore, scripts
- Advanced customization requires extended support plans
- Support does not include server management training
Extended Support Options
Additional support services available for purchase:
- Custom installation and configuration services
- Advanced troubleshooting and optimization
- Server performance tuning and enhancement
Product Compatibility and Customer Responsibility
Third-Party Software Compatibility
Product compatibility information is provided on each product preview page, including:
- Compatible FiveM frameworks (ESX, QBCore)
- RedM framework requirements (VORP, RedEM, QBR)
- Server version requirements and dependencies
- Known compatible and incompatible resources
Customer Compatibility Responsibilities:
- Verify compatibility with your current server setup before purchase
- Test products on development servers before production deployment
- Ensure your framework versions match our requirements
- Check for conflicts with existing scripts and modifications
No Refunds for Compatibility Issues:
- Incompatibility with unlisted third-party software
- Conflicts with custom or modified framework installations
- Issues arising from outdated server versions
- Problems caused by other developers’ scripts or modifications
Data Management and Retention Policy
Annual Data Deletion Policy
Important: All digital products are automatically deleted from our servers annually.
Deletion Schedule:
- Customer downloads are removed every 12 months
- Deletion occurs on the anniversary of your purchase date
- All associated files and backups are permanently removed
- This deletion is comprehensive and irreversible
Customer Backup Responsibilities
Users MUST create and maintain personal backups using:
Recommended Backup Methods:
- Local device storage (computer hard drives)
- Cloud storage services (Google Drive, Dropbox, OneDrive)
- External hard drives and USB storage devices
- Personal backup software and solutions
- Network-attached storage (NAS) systems
Critical Backup Requirements:
- Download products immediately after purchase
- Create multiple backup copies in different locations
- Verify backup integrity before our annual deletion
- Maintain organized backup systems for easy access
Data Loss Liability Disclaimer
5FiveM assumes no responsibility for data loss including:
- Failure to download products before deletion
- Inadequate personal backup procedures
- Technical failures affecting customer storage
- Loss of access to download links or accounts
By using our services, you accept full responsibility for maintaining your own copies of purchased digital products.
Product Updates and Maintenance
Free Update Policy
5FiveM provides product updates at no additional charge:
- Bug fixes and security improvements
- Compatibility updates for new game versions
- Framework updates for ESX, QBCore, and RedM
- Performance optimizations and enhancements
Update Availability:
- Updates provided through Discord community announcements
- No guaranteed update schedule or timeline
- Thorough testing conducted before all releases
Update Access:
- Updated versions available for re-download during your access period
- Customers responsible for downloading updates before annual deletion
- Legacy version support limited to current version only
Legal Disclaimers and Compliance
Third-Party Affiliation Disclaimer
5FiveM is an independent developer and is not affiliated with, endorsed by, or officially connected to:
- Rockstar North or Rockstar Games
- Take-Two Interactive Software
- Grand Theft Auto or Red Dead Redemption franchises
- FiveM development team or Cfx.re
Our products are created independently and are not official modifications or endorsed content.
Intellectual Property Rights
- All 5FiveM products are protected by copyright and intellectual property laws
- Customers receive usage licenses, not ownership rights
- Redistribution, resale, or sharing of products is strictly prohibited
Platform Compliance
Our products are designed to comply with:
- FiveM Terms of Service and community guidelines
- RedM platform requirements and restrictions
- Gaming platform policies and acceptable use terms
- Applicable copyright and fair use regulations
User Conduct and Community Guidelines
Acceptable Use Policy
When using 5FiveM products and services:
- Use products only for their intended gaming server purposes
- Respect intellectual property rights and licensing terms
Discord Community Rules
Our Discord support community requires:
- Respectful communication with all members
- Use of appropriate channels for support requests
- No spamming, advertising, or off-topic content
- Compliance with Discord Terms of Service
Privacy and Data Protection
Personal Information Handling
5FiveM collects and processes personal information according to our Privacy Policy:
- Purchase information and payment details
- Discord usernames and support communications
- Website usage data and analytics
- Product download and usage statistics
Data Protection Compliance:
- GDPR compliance for European customers
- Secure payment processing through trusted providers
- Limited data sharing with essential service providers only
- Customer rights to access, correct, or delete personal information
Limitation of Liability
Service Limitations
5FiveM provides digital products “as is” without warranties:
- No guarantee of uninterrupted service availability
- No warranty of compatibility with all server configurations
- No guarantee of specific performance outcomes
- Limited liability for indirect or consequential damages
Maximum Liability Limitation:
- Our total liability limited to the purchase price of the specific product
- No liability for server downtime, data loss, or business interruption
- Customer assumption of risk for using products in production environments
Modifications to Terms of Service
Policy Update Procedures
5FiveM reserves the right to modify these terms:
- Updates posted on our website with effective date
- Significant changes communicated through Discord and email
- Continued use constitutes acceptance of updated terms
- Customers encouraged to review terms periodically
Notification Methods:
- Website posting of updated terms
- Discord community announcements
- Email notifications for major changes
- In-product notifications when applicable
Contact Information and Support
Customer Support Channels
For questions about these terms of service:
- Discord Community: [Discord Link]
- Support Email: [email protected]
- Website: https://5fivem.com
- Response Time: Within 24-48 hours
Business Information:
- Business Name: 5FiveM
- Website: https://5fivem.com
- Primary Support: Discord Community
Acceptance and Agreement
Binding Agreement
By purchasing any FiveM scripts, RedM servers, ESX scripts, QBCore scripts, or other digital products from 5FiveM, you acknowledge that you have:
- Read and understood these complete terms of service
- Agreed to be legally bound by all terms and conditions
- Accepted responsibility for compliance with all requirements
- Understood the limitations and restrictions outlined herein
Effective Date: These terms are effective immediately upon your first purchase or download from 5FiveM.
Regular Review: Please review these terms periodically as they may be updated to reflect changes in our services, legal requirements, or business practices.
For complete information about purchasing and using 5FiveM products, please review all related policies and documentation available on our website.