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Terms of Service – 5FiveM FiveM Scripts & RedM Servers

Terms of Service

Last Updated: January 2025

Welcome to 5FiveM, your premier destination for FiveM scripts, RedM servers, ESX scripts, QBCore scripts, and premium gaming resources. By accessing our website or purchasing our digital products, you agree to these terms of service and conditions.

Introduction

5FiveM provides high-quality digital products for gaming servers, including:

By purchasing or downloading any of our digital products, you acknowledge that you have read, understood, and agree to be bound by these terms of service.

Digital Product Nature and Purchase Conditions

Understanding Digital Products

All 5FiveM products are digital, intangible goods that include:

  • FiveM scripts and coding resources
  • RedM server packages and configurations
  • ESX and QBCore framework scripts
  • MLO map files and interior designs
  • Gaming server modifications and tools

Important Purchase Terms:

  • Downloads are non-refundable after confirmation and download
  • Access to downloaded digital files cannot be revoked
  • Products are licensed for use, not owned outright
  • Each purchase grants usage rights according to our licensing terms

Product Licensing and Usage Rights

Licensed Use Only Your purchase grants you a license to use our FiveM scripts, RedM servers, and digital products according to these terms:

  • Personal or single-server commercial use permitted
  • Modification for your own server allowed
  • Redistribution or resale strictly prohibited
  • Reverse engineering or decompilation forbidden

Server Usage Guidelines:

  • Use on one gaming server per license
  • Multiple server usage requires additional licenses
  • Community servers and public servers permitted
  • Private servers and development servers included

Exchange and Refund Policy

Exchange Eligibility Requirements

Product exchanges may be requested under these specific conditions:

Technical Issues:

  • Product files are corrupted or damaged
  • Downloaded files are incomplete or missing
  • Product cannot be installed due to file errors
  • Major technical defects prevent normal operation

Description Discrepancies:

  • Product functionality significantly differs from listing description
  • Advertised features are missing or non-functional
  • Compatibility information was incorrect in product listing

Process Requirements:

  • Exchange request must be submitted within 24 hours of download
  • All requests must go through our official Discord support channel
  • Technical documentation and error details must be provided
  • Original purchase receipt and order information required

Non-Refundable Situations

Refunds and exchanges will NOT be provided for:

Customer Decision Issues:

  • Change of mind after download
  • Accidental purchases or wrong product selection
  • Deciding to use different server framework
  • Switching from FiveM to RedM or vice versa

Technical Competency:

  • Insufficient user expertise with server management
  • Lack of knowledge about FiveM scripts or RedM servers
  • Inability to install or configure purchased products
  • Need for extensive technical training or education

Product Variations:

  • Minor bugs in product updates
  • Cosmetic differences from preview images
  • Performance variations on different server hardware
  • Compatibility with modified or custom server setups

Support Services and Technical Assistance

Included Support Coverage

Your purchase includes limited technical support for:

  • Basic installation guidance for standard server setups
  • Initial configuration assistance for supported frameworks
  • Troubleshooting common installation issues
  • Access to installation guides and documentation

Support Limitations:

  • Support requests must be made within 1 day of download
  • Support covers standard ESX, QBCore, scripts
  • Advanced customization requires extended support plans
  • Support does not include server management training

Extended Support Options

Additional support services available for purchase:

  • Custom installation and configuration services
  • Advanced troubleshooting and optimization
  • Server performance tuning and enhancement

Product Compatibility and Customer Responsibility

Third-Party Software Compatibility

Product compatibility information is provided on each product preview page, including:

  • Compatible FiveM frameworks (ESX, QBCore)
  • RedM framework requirements (VORP, RedEM, QBR)
  • Server version requirements and dependencies
  • Known compatible and incompatible resources

Customer Compatibility Responsibilities:

  • Verify compatibility with your current server setup before purchase
  • Test products on development servers before production deployment
  • Ensure your framework versions match our requirements
  • Check for conflicts with existing scripts and modifications

No Refunds for Compatibility Issues:

  • Incompatibility with unlisted third-party software
  • Conflicts with custom or modified framework installations
  • Issues arising from outdated server versions
  • Problems caused by other developers’ scripts or modifications

Data Management and Retention Policy

Annual Data Deletion Policy

Important: All digital products are automatically deleted from our servers annually.

Deletion Schedule:

  • Customer downloads are removed every 12 months
  • Deletion occurs on the anniversary of your purchase date
  • All associated files and backups are permanently removed
  • This deletion is comprehensive and irreversible

Customer Backup Responsibilities

Users MUST create and maintain personal backups using:

Recommended Backup Methods:

  • Local device storage (computer hard drives)
  • Cloud storage services (Google Drive, Dropbox, OneDrive)
  • External hard drives and USB storage devices
  • Personal backup software and solutions
  • Network-attached storage (NAS) systems

Critical Backup Requirements:

  • Download products immediately after purchase
  • Create multiple backup copies in different locations
  • Verify backup integrity before our annual deletion
  • Maintain organized backup systems for easy access

Data Loss Liability Disclaimer

5FiveM assumes no responsibility for data loss including:

  • Failure to download products before deletion
  • Inadequate personal backup procedures
  • Technical failures affecting customer storage
  • Loss of access to download links or accounts

By using our services, you accept full responsibility for maintaining your own copies of purchased digital products.

Product Updates and Maintenance

Free Update Policy

5FiveM provides product updates at no additional charge:

  • Bug fixes and security improvements
  • Compatibility updates for new game versions
  • Framework updates for ESX, QBCore, and RedM
  • Performance optimizations and enhancements

Update Availability:

  • Updates provided through Discord community announcements
  • No guaranteed update schedule or timeline
  • Thorough testing conducted before all releases

Update Access:

  • Updated versions available for re-download during your access period
  • Customers responsible for downloading updates before annual deletion
  • Legacy version support limited to current version only

Legal Disclaimers and Compliance

Third-Party Affiliation Disclaimer

5FiveM is an independent developer and is not affiliated with, endorsed by, or officially connected to:

  • Rockstar North or Rockstar Games
  • Take-Two Interactive Software
  • Grand Theft Auto or Red Dead Redemption franchises
  • FiveM development team or Cfx.re

Our products are created independently and are not official modifications or endorsed content.

Intellectual Property Rights

  • All 5FiveM products are protected by copyright and intellectual property laws
  • Customers receive usage licenses, not ownership rights
  • Redistribution, resale, or sharing of products is strictly prohibited

Platform Compliance

Our products are designed to comply with:

  • FiveM Terms of Service and community guidelines
  • RedM platform requirements and restrictions
  • Gaming platform policies and acceptable use terms
  • Applicable copyright and fair use regulations

User Conduct and Community Guidelines

Acceptable Use Policy

When using 5FiveM products and services:

  • Use products only for their intended gaming server purposes
  • Respect intellectual property rights and licensing terms

Discord Community Rules

Our Discord support community requires:

  • Respectful communication with all members
  • Use of appropriate channels for support requests
  • No spamming, advertising, or off-topic content
  • Compliance with Discord Terms of Service

Privacy and Data Protection

Personal Information Handling

5FiveM collects and processes personal information according to our Privacy Policy:

  • Purchase information and payment details
  • Discord usernames and support communications
  • Website usage data and analytics
  • Product download and usage statistics

Data Protection Compliance:

  • GDPR compliance for European customers
  • Secure payment processing through trusted providers
  • Limited data sharing with essential service providers only
  • Customer rights to access, correct, or delete personal information

Limitation of Liability

Service Limitations

5FiveM provides digital products “as is” without warranties:

  • No guarantee of uninterrupted service availability
  • No warranty of compatibility with all server configurations
  • No guarantee of specific performance outcomes
  • Limited liability for indirect or consequential damages

Maximum Liability Limitation:

  • Our total liability limited to the purchase price of the specific product
  • No liability for server downtime, data loss, or business interruption
  • Customer assumption of risk for using products in production environments

Modifications to Terms of Service

Policy Update Procedures

5FiveM reserves the right to modify these terms:

  • Updates posted on our website with effective date
  • Significant changes communicated through Discord and email
  • Continued use constitutes acceptance of updated terms
  • Customers encouraged to review terms periodically

Notification Methods:

  • Website posting of updated terms
  • Discord community announcements
  • Email notifications for major changes
  • In-product notifications when applicable

Contact Information and Support

Customer Support Channels

For questions about these terms of service:

Business Information:

Acceptance and Agreement

Binding Agreement

By purchasing any FiveM scripts, RedM servers, ESX scripts, QBCore scripts, or other digital products from 5FiveM, you acknowledge that you have:

  • Read and understood these complete terms of service
  • Agreed to be legally bound by all terms and conditions
  • Accepted responsibility for compliance with all requirements
  • Understood the limitations and restrictions outlined herein

Effective Date: These terms are effective immediately upon your first purchase or download from 5FiveM.

Regular Review: Please review these terms periodically as they may be updated to reflect changes in our services, legal requirements, or business practices.

For complete information about purchasing and using 5FiveM products, please review all related policies and documentation available on our website.