Refund and Returns Policy
We greatly appreciate your satisfaction when our FiveM scripts, RedM servers, and digital products help you achieve your server goals. If you’re considering a Refund and Returns Policy, please review the following important information.
Digital Product Refund Policy
Due to the nature of our FiveM scripts, RedM servers, ESX scripts, and QBCore scripts as digital and downloadable products, we do not provide refunds once an order is confirmed and the product has been downloaded.
Important: Our products are digital files (FiveM scripts, RedM MLO, server packages), not ongoing services. Once downloaded, we cannot restrict access to files already received.
Exchange Options Available
Instead of refunds, we offer product exchanges for other items of equal or lesser value from our FiveM scripts, RedM servers, or MLO collections.
Consumer Rights Protection
Under the Consumer Rights Act, you have the right to file a claim if your digital download is:
- Corrupted or damaged
- Not as described in the product listing
- Missing essential files or documentation
We are committed to resolving these issues and will provide a refund if we cannot fix the problem.
24-Hour Support
We will issue a refund if:
- You contact our Discord support within 1 day of download
- We are unable to resolve your technical issue
- The product has major defects we cannot fix
After download, if you don’t contact us within 24 hours, we assume you are satisfied with the product.
Refund Eligibility – Technical Issues
We provide refunds for these technical problems:
Non-Delivery Issues
- No delivery email received due to email provider issues
- Server problems preventing download access
- Corrupted download files
Major Product Defects
- FiveM scripts that don’t load properly
- RedM servers with missing essential files
- ESX or QBCore scripts with compatibility issues
- MLO files that cause server crashes
Important: Report technical issues to our Discord support team within 1 day of download for refund eligibility.
Product Compatibility Notice
On each product page, we clearly specify compatibility with:
- FiveM frameworks (ESX, QBCore)
- RedM frameworks (VORP, RedEM)
- Server requirements
Third-Party Software and Script Compatibility
We clearly specify compatibility requirements on each product page, including:
- FiveM frameworks (ESX, QBCore)
- RedM frameworks (VORP, RedEM)
- Server requirements and versions
- Known compatible resources
Important Compatibility Limitations:
We do NOT provide refunds for compatibility issues caused by:
Other Scripts and Resources:
- Conflicts with third-party scripts not listed in our compatibility guide
- Issues caused by custom modifications to your server
- Problems arising from outdated or modified framework versions
- Script conflicts with other developers’ resources
Server Modifications:
- Custom server configurations that interfere with our products
- Modified framework files that break compatibility
- Non-standard server setups or custom builds
- Interference from anti-cheat or security scripts
Third-Party Software:
- Incompatibility with unlisted plugins, add-ons, or modules
- Issues with custom server management panels
- Problems with non-standard hosting environments
- Conflicts with modified game files
Your Responsibility Before Purchase:
✅ Test Environment: We recommend testing on a clean server first ✅ Compatibility Check: Verify our product works with your current setup ✅ Framework Version: Ensure you’re using supported framework versions ✅ Script Conflicts: Check for potential conflicts with existing resources
What We Guarantee:
- Our products work on clean, standard server installations
- Compatibility with frameworks listed in product descriptions
- Products function as described with supported configurations
- Technical support for installation on standard setups
What We Don’t Guarantee:
❌ Compatibility with every possible third-party script combination ❌ Function in heavily modified server environments ❌ Operation with outdated or custom framework versions ❌ Resolution of conflicts caused by other developers’ scripts
Support for Compatibility Issues:
We Will Help With:
- Installation on standard server setups
- Configuration for supported frameworks
- Troubleshooting within our product scope
- Guidance on compatible server environments
We Cannot Help With:
- Modifying other developers’ scripts
- Fixing conflicts caused by third-party resources
- Supporting non-standard server configurations
- Resolving issues outside our product scope
Before Contacting Support:
To determine if an issue qualifies for refund consideration:
- Test on Clean Server: Install our product on a fresh server with only the required framework
- Document the Issue: Verify the problem exists without other scripts
- Check Compatibility: Confirm your setup matches our requirements
- Contact Within 24 Hours: Report issues within 1 day of download
Refund Eligibility for Compatibility:
We provide refunds ONLY if:
- Our product doesn’t work on a clean, standard server setup
- The issue exists with only our script and supported framework installed
- The problem is within our product, not caused by external factors
- You’ve followed proper installation procedures
Customer Acknowledgment:
By purchasing our products, you acknowledge:
- You understand the compatibility limitations
- You accept responsibility for testing in your environment
- You will not request refunds for third-party script conflicts
- You have read and agree to these compatibility terms
Professional Server Setup Recommendation:
For best results with FiveM scripts and RedM servers:
- Use clean, unmodified framework installations
- Test new scripts on development servers first
- Maintain separate testing and production environments
- Keep frameworks updated to supported versions
Script Conflict Disclaimer:
“5FiveM products are designed to work with standard framework installations. We cannot guarantee compatibility with the thousands of third-party scripts, modifications, and custom configurations available in the FiveM/RedM community. Script conflicts are a common occurrence when combining multiple resources from different developers.”
Limited Warranty:
“Our warranty extends only to the functionality of our products in their intended environment with supported frameworks. Any issues arising from external factors, including but not limited to other scripts, server modifications, or hosting environment limitations, are outside the scope of our warranty and refund policy.”
Development Environment Recommendation:
“We strongly recommend all server owners maintain a clean development environment for testing new resources before deploying to production servers. This practice helps identify potential conflicts before they affect your live community.”
We do not accept refund requests based on incompatibility with third-party software not mentioned in our product descriptions.
Your responsibility as a customer is to verify compatibility before purchase.
Situations Where Refunds Are NOT Available
We cannot provide refunds or credits for:
- Changing Your Mind
- Deciding you don’t want the FiveM script after download
- Choosing a different server direction
- Personal preference changes
- Purchase Mistakes
- Buying wrong product category
- Accidental duplicate purchases
- Ordering incorrect framework version
- Lack of Technical Knowledge
- Not knowing how to install FiveM scripts
- Unfamiliarity with server management
- Need for basic technical support
Note: We provide comprehensive installation guides and Discord support to help with technical questions.
How to Request Support or Refund
Step 1: Contact Our Discord Join our Discord community within 1 day of download to report issues.
Step 2: Provide Details Include:
- Order number and product name
- Specific technical issue description
- Screenshots or error messages
- Server framework details
- Step 3: Allow Resolution Time Our technical team will work to resolve your issue before considering refund options.
- Step 4: Exchange Alternative Consider exchanging for another product from our collection if the current item doesn’t work.
Product Exchange Process
Instead of refunds, we offer exchanges for:
- Different FiveM scripts
- Alternative RedM scripts
- Compatible MLO packages
- Framework-specific versions
Exchange Requirements:
- Must be within 1 day of original download
- New product must be equal or lesser value
- Original product must have technical issues
- Must go through Discord support process
Customer Satisfaction Commitment
Our goal is your success with FiveM and RedM Full servers. We provide:
- Comprehensive product descriptions
- Detailed compatibility information
- Installation guides and tutorials
- Active Discord community support
- Regular product updates
Policy Acknowledgment
This Refund Policy is openly accessible on our website. By making a purchase, you acknowledge that you have read and understood these terms.
For questions about our refund policy or to request support, join our Discord community or contact our customer service team.
Contact Information
- Discord: [Join Discord]
- Support Email: [sale@5fivem.com]
- Response Time: Within 24 hours