Last Updated: January 2025

5FiveM is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our FiveM scripts, RedM servers, and digital products.

Who We Are

Our website address is: https://5fivem.com

5FiveM is a digital marketplace specializing in:

Contact Information:

Information We Collect

Personal Information When you purchase FiveM scripts or RedM servers from us, we collect:

Name and email address
Payment information (processed securely through payment providers)
Discord username (for support purposes)
Server information (for compatibility assistance)

Automatically Collected Information When you visit our website, we automatically collect:

IP address and browser information
Pages visited and time spent on site
Device information and operating system
Referral source and website analytics

Purchase and Download Data For FiveM scripts and RedM server purchases:

Product purchase history
Download timestamps and IP addresses
Support ticket information
Product compatibility details

How We Use Your Information

Primary Uses We use your personal information to:

Process and fulfill your FiveM script and RedM server orders
Provide customer support through Discord and email
Send order confirmations and download links
Communicate important updates about purchased products

Secondary Uses We may also use your information to:

Improve our FiveM scripts, RedM servers, and website experience
Send promotional emails about new products (with your consent)
Analyze website usage and customer preferences
Prevent fraud and ensure payment security

Legal Basis for Processing We process your data based on:

Contract performance (fulfilling your orders)
Legitimate interests (improving our services)
Legal obligations (tax and record-keeping requirements)
Your consent (for marketing communications)

Data Sharing and Third Parties

Payment Processing We work with trusted payment processors who handle your payment information securely. We do not store credit card details on our servers.

Service Providers We may share limited data with:

Email service providers (for order confirmations)
Analytics services (for website improvement)
Customer support tools (for ticket management)
Discord integration services (for community support)

Legal Requirements We may disclose information when required by law or to:

Comply with legal processes
Protect our rights and property
Prevent fraud or illegal activities
Ensure customer and public safety

International Data Transfers Some of our service providers may be located outside your country. We ensure appropriate safeguards are in place to protect your data during international transfers.

Cookies and Tracking Technologies

Essential Cookies We use necessary cookies for:

Shopping cart functionality
User login sessions
Security and fraud prevention
Website performance optimization

Analytics Cookies With your consent, we use analytics cookies to:

Understand how visitors use our website
Improve our FiveM scripts and RedM server offerings
Optimize website performance and user experience

Marketing Cookies We may use marketing cookies to:

Show relevant advertisements
Track the effectiveness of our promotions
Personalize your website experience

Cookie Management You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality, including the ability to purchase FiveM scripts and RedM servers.

Data Security

Protection Measures We implement robust security measures including:

SSL encryption for all data transmissions
Secure payment processing systems
Regular security audits and updates
Access controls and authentication systems

Data Breach Response In the unlikely event of a data breach affecting your personal information, we will:

Notify you within 72 hours
Take immediate steps to secure the breach
Cooperate with relevant authorities
Provide clear information about the incident

Employee Access Only authorized personnel have access to personal data, and they are bound by strict confidentiality agreements.

Data Retention

Purchase Records We retain purchase information for:

7 years for tax and accounting purposes
Indefinitely for product support (anonymized where possible)
As long as necessary for legal compliance

Account Information If you create an account:

Active accounts are maintained until deletion is requested
Inactive accounts may be deleted after 3 years of inactivity
You can request account deletion at any time

Website Analytics Anonymous usage data may be retained for up to 2 years to help improve our services.

Your Privacy Rights

Access Rights You have the right to:

Request a copy of all personal data we hold about you
Know how your data is being used and processed
Receive your data in a portable format

Correction Rights You can:

Update your account information at any time
Request correction of inaccurate personal data
Update your communication preferences

Deletion Rights You have the right to:

Request deletion of your personal data
Close your account and remove associated data
Withdraw consent for marketing communications

Note: We may need to retain some information for legal or business purposes, such as purchase records for tax compliance.

Exercising Your Rights To exercise these rights:

Contact us through Discord or email
Provide verification of your identity
Specify exactly what action you want us to take
Allow up to 30 days for processing

Children’s Privacy

Age Restrictions Our services are intended for users 13 years and older. We do not knowingly collect personal information from children under 13.

Parental Consent If we learn we have collected information from a child under 13 without parental consent, we will delete that information immediately.

Discord Community Our Discord server has additional age verification and moderation policies to ensure a safe environment for all users.

Marketing Communications

Email Marketing We may send you emails about:

New FiveM scripts and RedM server releases
Special promotions and discounts
Important product updates
Community events and announcements

Opt-Out Options You can unsubscribe from marketing emails by:

Clicking the unsubscribe link in any email
Contacting our support team
Updating your account preferences

Transactional Emails You will continue to receive essential emails related to your purchases and account, even if you opt out of marketing communications.

Third-Party Websites

External Links Our website may contain links to third-party websites, including:

Payment processors
Social media platforms
Partner websites
Community forums

Responsibility We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.

Social Media Integration If you interact with our social media accounts, those interactions are governed by the respective platform’s privacy policies.

Changes to This Privacy Policy

Updates We may update this Privacy Policy to reflect:

Changes in our business practices
New legal requirements
Improved data protection measures
Customer feedback and requests

Notification When we make significant changes:

We will post the updated policy on our website
We may send email notifications to registered users
We will update the “Last Updated” date at the top

Continued Use Your continued use of our website after policy changes constitutes acceptance of the updated terms.

Contact Information

Privacy Questions For any privacy-related questions or concerns:

Discord: [Discord Link]
Email: [email protected]
Response Time: Within 48 hours

Regulatory Authorities If you believe we have not adequately addressed your privacy policy concerns, you have the right to contact your local data protection authority.

Compliance and Legal Framework

GDPR Compliance We comply with the General Data Protection Regulation (GDPR) for all EU customers.

CCPA Compliance We comply with the California Consumer Privacy Act (CCPA) for California residents.

Industry Standards We follow industry best practices for data protection and privacy in the gaming and digital commerce sectors.

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Privacy Policy – 5FiveM Data Protection and Customer Privacy